Mobile Banking App Terms and Conditions

Getting Started

You will need to be registered with Online Banking before being able to use the Mobile Banking App. You will be required to have a member number as well as a password. If you have not registered with Online Banking, contact Reliance Bank on 1300362000.

Introducing the Mobile Banking App

With the Mobile Banking App, you can pay your bills using BPAY® and make payments to others using their Australian BSB and account number, check your account balance(s), transaction history, and transfer money between your Reliance Bank accounts.

You can also use 'Tap & Pay' to make ’contactless’ payments at merchants with compatible terminals on Android devices running 4.4 KitKat and above.

You must only use the Mobile Banking App with a compatible iPhone or Android device. You can install and register the Mobile Banking App to a total of 6 devices on Android or iPhone devices combined.

These terms govern your use of the Mobile Banking App, together with the Reliance Bank Conditions of Use - Accounts & Access Facilities.

Making payments

  1. Making Payments using a BSB and account number
    2.

    Payments will be processed by BSB and account number only, without using an account name. Some institutions with unique account numbers may disregard the BSB number. Please take care to enter the correct BSB and account number as you may not be able to recover a payment if it is credited to a mistaken account e.g. if there are no funds in the account.

  2. Making Payments using BPAY
    3.

    Payments will be processed by using a valid Biller Code and Customer Reference Number. Although the Mobile Banking App performs checks for a valid Biller Code, it is your responsibility to ensure all details are entered correctly as you may not be able to recover a payment if it is credited to the wrong Biller or to an incorrect Customer Reference Number.

  3. Tap & Pay using your Tap & Pay supported device
    4.

    The tap and pay functionality of the app is designed for compatible iPhone or Android devices running Android version 4.4 or a later operating system, offering a fast, simple and convenient mobile banking experience. The Tap & Pay functionality is available Reliance Bank members who hold a Relaince Bank Visa card.

    For Tap & Pay supported devices, the Mobile Banking App will provide the ability to set up Tap & Pay directly on your device, without the need for a PayTag.

    Prior to using Tap & Pay, you must select a Reliance Bank Approved card to be set up on your Tap & Pay supported device. If you have more than one Reliance Bank Approved card, you can select which card you would like to use by swiping and selecting the correct card for that particular transaction.

    Once you set up Tap & Pay on your device, you can enable and disable Visa payWave from within the Mobile Banking App.

    If set to ’Disable payWave’, any attempted Tap & Pay payments will be declined by the merchant terminal.

    If set to 'Enable Visa payWave', you can make purchases up to $100, or such other limit as the merchant has set, by tapping the back of the device against a contactless reader.

    If you make a purchase of over $100 you will be required to enter the PIN of the card registered with the Mobile Banking App.

    IMPORTANT NOTE: While set to 'Enable Visa payWave', Tap & Pay will work even if the Mobile Banking App is closed (i.e. so long as the phone is not asleep, locked or turned off).

Use of the rediATM and Branch Finder

You are able to locate rediATM’s and branches Australia-wide. Although care has been taken to represent accurate information and hours of operation for rediATM’s, out of service ATM’s may not be represented on the maps.

General Conditions

  1. Daily payWave limits

    2. Tap & Pay payments made using the Mobile Banking App are included in your daily payWave limits.

  2. Mobile Banking App Passcode
    3.

    When you register for the Mobile Banking App, you are required to set up a Mobile Banking App passcode. You can change this passcode at any time, once you have logged into the Mobile Banking App.

  3. Protecting your Mobile Banking App Passcode
    4.

    You should always:
    • memorise the passcode as soon as possible - but if you record it, carefully disguise it so that others can't decipher it;
    • use a unique number that is not obvious or can't be easily guessed (e.g. don't use your date of birth or driver's licence number); and
    • take precautions when using the Mobile Banking App (e.g. don’t let anyone watch you enter your passcode).

      • You must never:
    • tell or let anyone find out your passcode - not even family or friends;
    • record a passcode on your device or computer;
    • keep a record of the passcode with your device.

  4. Fingerprint Login
    5.

    Where you have opted to enable Fingerprint login, any of the fingerprints you store on your phone can login and can authorise any transactions in your Mobile Banking app. You should ensure that only your fingerprint/s are stored on your phone. When you login using Fingerprint login, you instruct us to perform those transactions.

    You can delete any of the fingerprints you store on your phone at any time by going into your phones settings.

    If you lose your phone, you must notify us as soon as possible.

    We also recommend that you enable a screen lock on your phone, in addition to the Mobile Banking app Passcode, so as to prevent unauthorised access to your phone and the app.

    Your phone Passcode and your app Passcode must not be the same number.

  5. Jailbroken/Rooted Devices
    6.

    Our Mobile Banking app is available on a wide range of Android smartphones and iPhones. While we support many devices, experiences and performances may vary. Certain features like Tap & Pay, will not available on jailbroken or rooted devices.

Other things you must do

Lock your mobile phone device and take any reasonable steps to stop unauthorised use of the Mobile Banking App or disclosure of your card details.

Notify us immediately if your device is lost or stolen or you suspect your Mobile Banking App access passcode or your card details have become known to someone else. If your device is lost or stolen, also let us know if Tap & Pay has been set up on it. You can contact us on 1300362000 within Australia or +61 2 8263 3200 if overseas to report the theft, loss, or misuse of your Android device or iphone device, or breach of passcode security. Only install approved applications on your Android device or iPhone and never override the software lockdown (i.e. rooted device).

If you stop using a Tap & Pay supported device, make sure you first remove from the device any cards you have selected for Tap & Pay. You can do this through the Mobile Banking App settings. Please note: deleting the Mobile Banking App or restoring the device to factory default will not delete the cards. You must remove the cards prior to deleting the Mobile Banking App.

Other things you must never do

Don't ever:

Other things you should know

  1. Using the Mobile Banking App on more than one device
    2.

    You can only install and register the Mobile Banking App to a total of 6 devices on Android or iPhone devices combined.

    If you are no longer in possession of your registered device, you can remove that device by registering another device or by calling Reliance Bank on 1300362000.

    If you are no longer in possession of one or more of your registered devices, you should remove them from your devices list from the 'Settings' menu, or by calling 1300362000.

    For security reasons, logging on to the Mobile Banking App concurrently with another device(s) will terminate the session of the device that was last logged on.

  2. Your account balance may include cheques awaiting clearance
    3.

    When checking your account balance, please note that the amount described as available funds will not include cheques subject to clearance.

  3. Fees
    4.

    Any transaction fees and charges that apply to your Reliance Bank accounts may apply to transactions made using the Mobile Banking App. For more information refer to Reliance Bank Schedule of Fees and Charges or call us on 1300362000.

    You may incur charges from your mobile service provider for downloading and using the Mobile Banking App. You may also be charged fees or charges by merchants for using the facility.

  4. Using your location data
    5.

    If you grant the Mobile Banking App permission to use your mobile device location information then you also consent to us logging this location information for security purposes and to enable other Mobile Banking App functionality where location information is required (e.g. nearest ATM).

  5. Suspension or termination
    6.

    We may suspend or terminate your use of the Mobile Banking App without notice at any time e.g. if we suspect unauthorised transactions have occurred or that the Mobile Banking App is being misused.

  6. Reporting Lost and Stolen Cards
    7.

    Cancelling your card through the Lost and Stolen process, using the Mobile Banking App, does not mean that you have disputed any unauthorised transactions made on your account. Call us right away if you need to report any unauthorised transactions.

    The report lost or stolen function is reliant on computer and/or telecommunications systems. Disruptions to these systems may result in the report of damaged and lost or stolen functions being unavailable from time to time.

    Whilst we make every attempt to decline transactions once you have completed the lost/stolen process, some transactions may still go through e.g. transactions that are not sent to us for authorisation including some contactless payments or transactions processed when there is a system interruption. If you identify any unauthorised transaction you can lodge a dispute with us.

    Reporting a card as lost/stolen will cause all transactions against the card to be declined including any recurring payments linked to your Visa card.

    The cardholder can report their card lost or stolen using the report lost/stolen function, however, the settings will only apply to the card(s) held by that cardholder.

Disclosures

You agree that we may disclose your details to the recipient of the funds to aid them in identifying the transaction.

  1. Changes to these Terms
    2.

    We may change these Terms at any time without prior notice. We will notify you of any material changes by electronic notice to you via your device, the Google Play or App Store. We may require you to confirm your acceptance of changes as a condition of allowing you to continue using the Mobile Banking App.

  2. Meaning of words

Card details means the card number and expiry date or security/verification code of a Reliance Bank Visa card linked to the Mobile Banking App.

Reliance Bank Approved Card means any card that can be used for Tap & Pay on a Tap & Pay supported device. You will be notified if your cards qualify when you elect to set up Tap & Pay from within the App.

Your account means any Reliance Bank account accessible using online banking.

Compatible Android means Android devices that meet the requirements listed in the Google Store.

Tap & Pay means the contactless payments functionality by which you can tap your phone at contactless terminals to pay.

Tap & Pay supported devices means any smartphone device that allows you to set up Tap & Pay directly on your phone. If you're not sure whether your device qualifies, you can find out at www.reliancebank.com.au

The Mobile Banking App means the Mobile Banking App service described in section 1.

We , us, our or Reliance Bank means Reliance Bank Ltd ABN 11 087 650 315.

You or your means the person downloading the Mobile Banking App.